Privacy Policy

Effective Date: 07 January 2025

At Hangin rescue, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our business in South Africa, whether through our website, physical location, or other communication channels.

1. Information We Collect

We collect personal and non-personal information to provide our services effectively:

1.1 Personal Information

Name.

Phone number

Email address.

Address or location information.

Payment information (e.g., transaction details, billing information).

1.2 Non-Personal Information

Device information (e.g., type, operating system).

Browser type and version.

IP address.

Usage data (e.g., how you interact with our website or services).

1.3 Voluntary Information

Feedback, reviews, or survey responses.

Preferences shared with us during interactions.

2. How We Use Your Information

Your information is used for:

2.1 Providing Services

Processing bookings, reservations, or purchases.

Managing customer accounts.

Delivering products or services.

2.2 Communication

Sending service-related messages (e.g., confirmations, updates). .

Responding to inquiries and support requests.

2.3 Marketing and Promotions

Sending newsletters or promotional offers (only if you opt-in).

Customizing advertising and promotions based on your preferences.

2.4 Business Improvements

Analyzing usage patterns to improve our offerings.

Conducting surveys and collecting feedback.

2.5 Legal and Compliance

Preventing fraud and unauthorized transactions.

Complying with applicable laws and regulations.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

3.1 Service Providers

Payment processors.

Delivery and logistics partners.

Marketing or IT support providers.

3.2 Legal Requirements

Sharing information with authorities when required by law.

3.3 Business Transfers

In case of a merger, sale, or transfer of our assets.

4. Data Security

We implement industry-standard measures to secure your data, including:

Despite these measures, no online or offline system is completely secure, and we encourage you to take precautions when sharing information.

5. Your Rights

Depending on the data protection regulations in South Africa, you may have the following rights:

To exercise your rights, contact us at info@hanginrescue.com

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience:

6.1 Types of Cookies

6.2 Managing Cookies

You can manage cookies through your browser settings. Disabling cookies may affect your experience with certain features of our website.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, your data is securely deleted or anonymized.

8. Third-Party Links

Our website or services may include links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Children's Privacy

Our services are not directed toward individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: info@hanginrescue.com

Phone: +27 (12) 881 0090